Shipping Policy

Thank you for visiting and shopping at Scarletts Heaven.

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-7 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing high volume orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery can be requested via email – A quote will be sent. sam@scarlettsheaven.co.za

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Scarletts heaven is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Please save all packaging materials and damaged goods before filing a claim.

Scarletts Heaven will not be held liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Alternatively, you can request a delivery quote including insurance on your order. sam@scarlettsheaven.co.za

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.