WE ARE COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION
SCARLETTS HEAVEN recognizes the importance of protecting our customers’ personal information and keeping said information confidential. Scarlett’s Heaven aligns itself with the provisions of the Protection of Personal Information Act (POPIA) and we wish to confirm that only the necessary client information is collected and processed to provide you with our services. We will continue to take all reasonable steps to protect your personal information from unauthorized access. Scarlett’s Heavens privacy notice, which further explains how your personal information is processed and which forms part of our Terms and Conditions, can be viewed below.
PRIVACY NOTICE IN TERMS OF THE PROTECTION OF PERSONAL INFORMATION ACT
COMMITMENT
Scarlett’s Heaven is committed to protect our customers’ right to confidentiality of their personal information in accordance with the requirements of the Protection of Personal Information Act (POPIA).
APPLICATION & PURPOSE
This privacy notice is an extension to Scarlett’s Heavens Terms and Conditions and applies to all our Scarlett’s Heaven customers to whom we provide our services. The purpose of the notice is to set out how we collect, use, share and otherwise process personal information provided by you, our customer, in line with POPIA.
DEFINITIONS
“You” and “your” refers to you as a CUSTOMER of Scarlett’s Heaven engaging our services.
“Personal information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to identity numbers, e-mail address, physical address, telephone number, location.
“Process information” means the automated or manual activity of collecting, recording, organizing, storing, updating, distributing and removing or deleting of personal information.
HOW AND WHY, WE PROCESS YOUR PERSONAL INFORMATION
When you order with Scarlett’s Heaven you trust us with personal information about yourself and the person(s) to whom you wish to send your order, such as your name, surname, telephone number, physical address, etc. Scarlett’s Heaven will process this information to enable us to deliver the order at the specified address. Scarlett’s Heaven will keep the personal information provided by you confidential.
OBJECTING TO THE PROCESSING OF YOUR PERSONAL INFORMATION
You have the right to object to the processing of your personal information. However, it follows that we cannot render our services to you without the required and essential personal information. By agreeing to Scarlett’s Heavens Terms and Conditions and by engaging our services you confirm that you give Scarlett’s Heaven consent to:
– Process your personal information for the sole purpose of providing the requested courier services to you;
-Provide the relevant information to a contracted third-party driver who requires such information to collect or deliver your parcel,
-Provided that such contracted third party agrees to keep the information confidential.
SHARING OF PERSONAL INFORMATION
If a third party asks Scarlett’s Heaven for any of your personal information, we will share it with them only if:
-You have already given your written consent for the disclosure of this information to that third party; or
-We have a legal duty to give the information to that third party.
If Scarlett’s heaven wants to share your personal information for any other reason, we will do so only with your written permission.
If Scarlett’s Heaven become involved in a proposed or actual merger, acquisition, or any form of sale of any assets, Scarlett’s Heaven has the right to share your personal information with third parties in connection with the transaction. In the case of a merger, acquisition or sale, the new entity will have access to your personal information. The terms of this Privacy Statement will continue to apply.
ACCURACY OF PERSONAL INFORMATION
Scarlett’s Heaven has a duty to take all reasonably practicable steps to ensure your personal information is complete, accurate, not misleading and updated on a regular basis. To enable this, Scarlett’s Heaven will always obtain personal information from you directly. Where we are unable to do so, we will make use of verifiable independent third-party data sources.
ELECTRONIC COMMUNCATION
We have the right to communicate with you electronically about any changes on your account with Scarlett’s Heaven or any other relevant matter related to our service to you. Please let us know in writing if you do not wish to receive any direct marketing from Scarlett’s Heaven.
RIGHT TO ACCES OF PERSONAL INFORMATION
You have the right to know what personal information we hold about you. If you wish to receive said information, kindly contact us and specify the information you require. We will take all reasonable steps to confirm your identity before providing details of your personal information.
RIGHT TO RECTIFICATION OR DELETETION OF INFORMATION
You have the right to ask us to update, correct or delete your personal information. Where we cannot delete your personal information, we will take all steps to make it anonymous. You agree that we may keep your personal information until you ask us to delete or destroy it. This is unless the law requires us to keep it.
TRANSFER OF INFORMATION OUTSIDE SOUTH AFRICA
You hereby agree that Scarlett’s Heaven may transfer your personal information outside South Africa if your addressee is located outside South Africa.
COMPLAINTS
If you believe that we have used your personal information contrary to this Privacy Notice, you must first attempt to resolve any concerns with us directly.
Information Officer: Mr. CJ De Beer
Number: 084 299 1089
Email address: cj@scarlettsheaven.co.za
If you are not satisfied after this process, you have the right to lodge a complaint with the Information Regulator , under POPIA.
AMENDMENTS TO PRIVACY NOTICE
Scarlett’s Heaven may change this Privacy Notice from time to time. The most updated version will always be available on www.scarlettsheaven.co.za
