Refund Policy


Should you want to exchange / return a product please
contact to arrange the exchange.

  • Reasons for exchange / returns should be reasonable & will be based on
    Scarlett’s Heavens discretion.
  • We only accept unworn, not yet washed merchandise, within 7 working
  • If you exchange or return an item, then your order process/ production will
    start from day 1 and will fall under our normal production periods.
  • If you need to return an item because of a manufacturing fault on the
    receipt of the garment, we will replace or fully credit the full amount of the
    product and cover the courier cost for delivering the new items.
  • Courier fees will be charged for the return & exchange of orders .
    Collection courier from yourself to us & delivery from us to you for the new
    items. You are welcome to drop off & collect as well.
  • Goods are exchanged at the price of your item purchase.
  • Please note that we do not accept exchanges, refunds or returns on
    personalised | branding & any printed items

For any queries, you can email us on /