Should you want to exchange / return a product please
contact email@example.com to arrange the exchange.
- Reasons for exchange / returns should be reasonable & will be based on
Scarlett’s Heavens discretion.
- We only accept unworn, not yet washed merchandise, within 7 working
- If you exchange or return an item, then your order process/ production will
start from day 1 and will fall under our normal production periods.
- If you need to return an item because of a manufacturing fault on the
receipt of the garment, we will replace or fully credit the full amount of the
product and cover the courier cost for delivering the new items.
- Courier fees will be charged for the return & exchange of orders .
Collection courier from yourself to us & delivery from us to you for the new
items. You are welcome to drop off & collect as well.
- Goods are exchanged at the price of your item purchase.
- Please note that we do not accept exchanges, refunds or returns on
personalised | branding & any printed items