Refund Policy

Should you want to exchange / return a product please
contact sam@scarlettsheaven.co.za to arrange the exchange.

Reasons for exchange / returns should be reasonable & will be based on
Scarlett’s Heavens discretion.
We only accept unworn, not yet washed merchandise, within 7 working
days.
If you exchange or return an item, then your order process/ production will
start from day 1 and will fall under our normal production periods.
If you need to return an item because of a manufacturing fault on the
receipt of the garment, we will replace or fully credit the full amount of the
product and cover the courier cost for delivering the new items.
Courier fees will be charged for the return & exchange of orders .
Collection courier from yourself to us & delivery from us to you for the new
items. You are welcome to drop off & collect as well.
Goods are exchanged at the price of your item purchase.
Please note that we do not accept exchanges, refunds or returns on
personalised | branding & any printed items

REFUND POLICY